Statistics & Probability

Apply basic knowledge of statistics & probability to influence the use of data & procedures in order to investigate life related problems

Designed to provide credits towards the mathematical literacy requirement of the NQF at Level 2. The essential purposes of the mathematical literacy requirement are that, as the learner progresses with confidence through the levels, the learner will grow.


Collect and Use Information

Collect and use information

Understand the importance of information in a work context, organise, summarise and respond to information collected during your work activities from a variety of sources. Gain the capability to enter data into retrieval systems.


Assertive Communication

Communicate in an assertive manner with clients and fellow workers

Become familiar with identifying assertive behaviour, realise the value thereof and practice some assertiveness techniques yourself. Understand the importance of assertiveness as an important tool to use to communicate effectively.


Managing Finance

Manage basic business and personal finance

Gain the ability to draw up and manage your personal budget as well as the budget for a medium size company. Learn how to monitor and control activities against budgets, justify proposals for expenditure on projects and apply methods to grow the business financially.


Prepare & Present Evidence

Facilitate the preparation and presentation of evidence for assessments

Learn how to add value to the assessment process by ensuring candidates are ready to present well organised and complete evidence to registered assessors. Assist candidates who are competent in their field, but who may be unable to present coherent evidence for reasons unrelated to their skill area.


Plans to Improve Productivity

Formulate and implement an action plan to improve productivity within an organisational unit

Learn how to optimise productivity in the workplace. Intended for all persons working as a supervisor in an organisational unit with the responsibility of measuring, improving and reporting on the productivity of that organisational unit.


Basic Computer Knowledge

Demonstrate basic knowledge of computers

Ensure employees can demonstrate knowledge of basic computers and put it into practice. Learn about the role of computers in the work place of today and understand the difference between computer software and hardware.


Strategies & Action Plans

Develop and implement a strategy and action plan for a team, department or division

For managers in all sectors who are typically heads of departments, section heads or divisional heads, and may have more than one team reporting to them. Learn how to effectively develop, implement and review strategies and action plans for the division.


Empower Team Members

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks

For managers in all sectors. Gain the ability of recognising team member performance, encouraging participation in decision-making, delegating tasks and reviewing decisions and the progress from delegated tasks.


Conflict Resolution

Use communication skills to handle and resolve conflict in the workplace

Learn how to identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner. Demonstrate an understanding of different conflict situations in the workplace.